Terms & Conditions

Terms and Conditions



Last updated: 12 / 10 / 24

By using the Site and participating in the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.


1. ABOUT US

1.1 Company Name: Adver Tech Global Ltd ("Luxuries Unlocked®" or "we")

1.2 Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX

1.3 Trading As: Luxuries Unlocked®

1.4 Trademark: Luxuries Unlocked® is a registered UK Trademark as of October 3rd, 2020, Trade Mark Number UK00003540360.


2. DEFINITIONS

In these Terms and Conditions, the following definitions apply:


  • "Alternative Prize": A prize of comparable value offered by Luxuries Unlocked® at its discretion.
  • "Competition" or "Competitions": All draws operated by the Site to win Prizes, including one-off Prize Competitions and Instant Win add-on prizes ("Instant Win Prizes") within those Competitions.
  • "Competition Rules": The specific rules governing each Competition.
  • "Instant Win Competitions": A game type where participants are instantly notified of a win, also referred to as "Instant Unlocks."
  • "Member Bonus Subscription": A 30-day recurring subscription package providing bonus site credit.
  • "Prize": The item or benefit awarded to the Winner of a Competition.
  • "Prize Competition": A Competition run on the Site where success depends on skill, judgment, or knowledge, such as "Spot the Ball" competitions.
  • "Service": The services described on the Site at www.LuxuriesUnlocked.co.uk.
  • "Site": The website www.LuxuriesUnlocked.co.uk.
  • "Terms": These Terms and Conditions.
  • "Winner": A participant who has won a Competition.
  • "You"/"Your": Refers to the user or participant accessing the Site and using the Service.


3. OUR SERVICE

3.1 Our Service is described on the Site at www.LuxuriesUnlocked.co.uk. We reserve the right to change the Service from time to time and to withdraw any features of the Service without giving notice.

3.2 To use the Service, you must be 18 years of age or older and provide accurate personal details. You may only use the Service for your personal, non-commercial purposes.

3.3 Geographical Limitations: We can only issue Prizes to individuals who are residents of the United Kingdom or the European Union.


4. USE OF THE SITE

4.1 You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose or resell the Service.

4.2 You agree not to:


  • 4.2.1 Disseminate any unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, or otherwise objectionable material or otherwise breach any laws;
  • 4.2.2 Transmit material that encourages conduct constituting a criminal offence or otherwise breach any applicable laws, regulations, or code of practice;
  • 4.2.3 Interfere with any other person's use or enjoyment of the Site;
  • 4.2.4 Make, transmit, or store electronic copies of materials protected by copyright without the permission of the owner;
  • 4.2.5 Engage in any fraudulent activities, including but not limited to the abuse of others' card details or email addresses, or misuse of free trial links (see Section 16 for details).

4.3 Compliance with Local Laws: If you choose to access the Site from locations outside Great Britain, you do so on your own initiative and are responsible for compliance with local laws. The availability of the Service does not constitute an offer, solicitation, or invitation by us for the use of the Service in any jurisdictions where such use is prohibited by law. Luxuries Unlocked® shall not be liable for any breach of any local, national, federal, state, or other laws that may occur as a result of your using the Service.

4.4 For various legal, regulatory, commercial, and/or other reasons, we do not permit accounts to be opened by persons located in certain territories (and we do not permit accounts to be accessed and operated in those territories). The prohibited territories may be changed by us from time to time with or without prior notice to you.

4.5 Consequences of Breach: In the event that you are found to have breached any of the terms in this clause:


  • 4.5.1 We may cancel any Competition that you have entered;
  • 4.5.2 You will be responsible for any losses and costs resulting from your breach;
  • 4.5.3 We shall not be obliged to provide any Prize which might otherwise have been payable in respect of any Competition entered;
  • 4.5.4 We may refer the matter to the police, your guardians or family members, and/or any appropriate regulatory authority;
  • 4.5.5 Any purchases made will be rendered void and may result in account suspension.


5. SECURITY

5.1 You will be responsible for all activities and orders under your personal details entered.

5.2 Your details will be stored under basic domain protection. We take reasonable steps to protect your personal information but cannot guarantee its absolute security.


6. REGISTRATION PROCESS

6.1 When you register, we ask you to provide certain information about yourself that is true, accurate, and up to date. Should any of your details be entered incorrectly, please contact us via our Facebook Accounts.

6.2 As part of the registration process, we will also ask you to agree to be legally bound by these Terms. Your use of the Service is subject to your agreeing to do so. If you do not agree to be legally bound by these Terms, you cannot use the Service.


7. CANCELLATION, SUSPENSION, AND TERMINATION

7.1 We reserve the right to suspend or terminate your use of the Service at any time for operational, regulatory, legal, or other reasons.

7.2 We may terminate your use of the Service with immediate effect if you breach any of these Terms or if it is found that you have broken the law. In such cases, any Prizes you have won or your winning status will be terminated.


8. DISCLAIMER OF LIABILITY

8.1 We do not seek to exclude or limit our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which we cannot lawfully exclude or limit.

8.2 We will not have any liability arising out of or in connection with the Service or the Site for:


  • 8.2.1 Any business losses (such as loss of profits, business, contracts, or goodwill);
  • 8.2.2 Any delay in performance of the Service or any other matters due to events outside our reasonable control;
  • 8.2.3 Any unforeseeable losses or damages.

8.3 We will have no liability arising from any link being placed on the Site to another website which we are not responsible for.

8.4 Nothing in these Terms will exclude or limit any of your rights under law as a consumer.


9. INDEMNITY

9.1 You agree to indemnify, defend, and hold harmless Luxuries Unlocked®, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and costs (including, but not limited to, legal fees) arising from your use of the Site or your breach of these Terms.

9.2 Participant Responsibilities: Insurance for all Prizes, including but not limited to holidays, physical items, and homes, is the sole responsibility of the Winner. We are not responsible for any damage to the Prize after it has been handed over. Any warranty-related issues are strictly between the Prize Winner and the manufacturer.


10. PRIVACY POLICY

We gather data and certain other information about you, which is subject to our privacy policy, a copy of which is available at www.LuxuriesUnlocked.co.uk/privacy ("Privacy Policy"). By using the Site and the Service, you agree to be bound by our Privacy Policy.


11. COMPETITION RULES

11.1 The following rules, together with any relevant additional terms made available to you ("Competition Rules"), apply to any Competition run on the Site.

11.2 By participating in any Competition, you agree to be bound by the Competition Rules.

11.3 Legal Compliance: Each Competition has a free entry route available as well as a paid entry route. The availability of a free entry route to enter each Competition means that the Competition does not fall within the definition of a lottery under the Gambling Act 2005 and can be operated legally in Great Britain without any need for a licence.

11.4 Multiple Competitions: Multiple Competitions may be operated at the same time by the Site, and each Competition will have a specific Prize and may have Instant Win Prizes.

11.5 Availability and Pricing: Availability and pricing of Competitions are at the discretion of Luxuries Unlocked® and will be specified on the Site.

11.6 Extension and Rollovers: We reserve the right to extend the Competition based on company-set minimum ticket thresholds, and rollovers will be to a future date. Competitions can be rolled over up to three times or more in the case of exceptionally large Prizes or unusual circumstances.

11.7 Age and Eligibility Requirements: Competitions are open to participants aged 18 or over only. Luxuries Unlocked® reserves the right to implement such age requirements or other eligibility criteria for entry into Competitions as it considers appropriate.

11.8 Exclusions: Competitions are not open to Luxuries Unlocked® employees or employees of its affiliated companies and subsidiaries, nor to any sponsors of the Competition, or the immediate families of such employees or sponsors.

11.9 Each Competition is considered an independent transaction, the payment for which will be taken at the time of entry. Once the game has been played and an answer has been given, a refund cannot be obtained unless in accordance with these Terms.

11.10 Non-Transferability: Any Prize presented by Luxuries Unlocked® in respect of a Competition is non-transferable. Arrangements for the fulfilment of any Prize may be made by Luxuries Unlocked® or its brand partners.

11.11 Substitution of Prizes: We reserve the right at our discretion to substitute any Prize with an Alternative Prize.

11.12 Prize Illustrations: The images of the Prizes on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

11.13 Product Offerings Disclaimer: We are constantly updating our offerings of products and services on the Site. The products or services available on our Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other websites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

11.14 Publication Consent: By submitting an entry to any Competition, you expressly permit Luxuries Unlocked® to identify your entry and you as the contributor of your entry in any publication in any form, media, or technology now known or later developed, unless you otherwise notify Luxuries Unlocked® in writing at the time you submit your entry.

11.15 Use of Personal Information: By submitting an entry to any Competition:


  • 11.15.1 You grant Luxuries Unlocked® the right to use your name and likeness for advertising and publicity purposes without additional compensation;
  • 11.15.2 You agree to participate in any reasonable promotional activities requested by Luxuries Unlocked® or the sponsor of the Competition.

11.16 Winner Notification: Winner(s) will be notified by email as soon as possible after the Competition draw or Competition decision.

11.17 Winner Eligibility and Compliance: If you win a Competition, in order to be eligible for the Prize, you must provide evidence of your eligibility, complete all legal documents reasonably required by us, and return them to us within three working days of receipt from us.

11.18 Disqualification: If you do not comply with the requirements for a Winner outlined above, you may be disqualified as a Winner and an alternative Winner may be selected.

11.19 Participant Responsibilities: Winners are solely responsible for all insurance, applicable taxes, and any expenses not specified in the description of the Prize.

11.20 Entry Submission Responsibility: You are solely responsible for ensuring your entry to any Competition is submitted to Luxuries Unlocked®. Luxuries Unlocked® will not be responsible for transmission errors for email entries or for any other error affecting the receipt by Luxuries Unlocked® of entries to a Competition.

11.21 Conduct and Disqualification: We reserve the right to refuse an Entry or disqualify any incomplete Entry if we have reasonable grounds for believing that an entrant has contravened any of these Terms and Conditions or if an entrant's conduct might be contrary to the spirit or intention of the Competition, including conduct that might be abusive, racist, defamatory, or otherwise inappropriate.


12. FREE POSTAL ENTRY ROUTE

12.1 Postal Entry Process: When participating in a Competition via postal entry, the Entry is free. All entrants must specify which Competition they wish to enter and provide their contact details to us by post to the following address: AdverTech Global Ltd, 128 City Road, London, United Kingdom, EC1V 2NX. First or second-class postage must be paid for each such Entry ("Postal Entry"). Bulk entries (within the same envelope) will not be accepted. Postal entries will not be accepted directly through the letterbox.

12.2 Limitations on Postal Entries: Only one Postal Entry is permitted per Competition for each registered account. Postal Entries are limited to one Entry per person for each Competition. Each Postal Entry has the same chance per Entry of winning a Prize or an Instant Win Prize as an online Entry.

12.3 Entry Deadlines and Allocation: All Entries, whether an online Entry or a Postal Entry, must arrive by the end of the Promotion Period for a Competition as stated on the Site. For all Competitions, a random number(s) will be allocated to each Postal Entry by us. All Postal Entries will be treated in the exact same way as paid online Entries once numbers have been allocated. If a Competition has sold out, then no further Entries will be accepted, and the Site will state that the Competition has closed.

12.4 Confirmation of Entry: Please note that whether submitting an online Entry and/or a Postal Entry, you will not be deemed entered into the Competition until we confirm your Entry, which can be confirmed in your account when you log in or we may send you an email confirming it.


13. SPOT THE BALL COMPETITIONS

13.1 Nature of Spot the Ball Competitions: A Prize Competition such as a "Spot the Ball" Competition on the Site is one where success depends on the exercise of skill, judgment, or knowledge by the participants and does not, as it does in a lottery, rely wholly on chance. Prize Competitions are skill-based games and accordingly are not regulated by the Gambling Commission or any other gambling authority. Any Prizes are given in accordance with these Terms.

13.2 Judging Panel: All Spot the Ball Competitions will be judged by a panel of expert judges who will award the Prize to the person who exercises the greatest degree of skill in selecting the correct position of the ball. The panel of judges will be appointed from experts in the field and made up of physical education professionals with appropriate qualifications, players, coaches, and referees.

13.3 Illustrative Images: The images used in the Spot the Ball Competitions are for illustrative purposes only. Although we have made every effort to display the images accurately, we cannot guarantee that a device's display accurately reflects the actual scene.


14. INSTANT WIN COMPETITIONS

14.1 Definition: Instant Win Competitions (sometimes referred to on our platform as "Instant Unlocks") are a game type where you can either enter free via the postal entry route or take part online. When you play, you will be instantly notified as to whether you have won or not.

14.2 Prize Issuance: Currently, as this is a new game type to the platform, cash and physical Prizes will be released within 30 days of the game timer ending. Site credit will be issued immediately to the user's account upon winning. 

14.3 Extension of Timer and Rollovers: The timer or end date of an Instant Win Competition can be extended if the minimum ticket threshold is not met. This will be rolled over to a later date. Competitions can be rolled over up to three times or more in the case of exceptionally large Prizes or unusual circumstances.

14.4 Unique Terms: Each Instant Win Competition has its own unique terms for Prizes, payout thresholds, and when Prizes will be drawn or issued. For example, specifics on Instant Win Prizes, End Prizes and Sell-Out/Completion Prizes. Please check the "Competition Terms" on your chosen competition for specific details.


15. MEMBER SUBSCRIPTIONS

15.1 Subscription Benefits: Members may choose to sign up for a Member Bonus Subscription, which provides bonus site credit in return for the subscription fee.

15.2 Recurring Payments:


  • 15.2.1 By signing up for the Member Bonus Subscription, you acknowledge and agree that you are entering into a 30-day recurring subscription package that will charge your card every 30 days.
  • 15.2.2 You fully understand and consent to the recurring billing of your payment method every 30 days until you cancel the subscription.
  • 15.2.3 You may cancel your subscription and any time by contacting support at least 24 hours before your subscription is set to renew.
  • 15.2.4 Abuse of the Membership system through cancellations of their membership payments will not be tolerated and this behaviour will terminate the users right to any won prizes.
  • 15.2.5 Users who have won a prize with their paid Membership Credit must still have their membership active to receive the prize. Cancelling your membership will terminate your rights to receiving the prize.

15.3 Cancellation Policy:


  • 15.3.1 You may cancel your subscription at any time before the next 30-day period to avoid further charges.
  • 15.3.2 Cancellation requests should be made through your account settings or by contacting customer support.
  • 15.3.3 All subscription fees are non-refundable except as required by law.

15.4 Changes to Subscription:


  • 15.4.1 We reserve the right to change the subscription terms, including pricing and benefits, upon providing you with reasonable notice.
  • 15.4.2 If payment fails or cannot be processed for any reason, we reserve the right to suspend or terminate your subscription.

15.5 Legal Compliance: These subscription terms comply with UK law regarding subscription billing and consumer rights.


16. FREE TRIAL LINKS

16.1 Intended Use: Free trial links provided by Luxuries Unlocked® are intended to be used only for the competition they are assigned to.

16.2 Prohibited Actions:


  • 16.2.1 Any misuse or abuse of free trial links, including but not limited to using them for unintended competitions or sharing them in an unauthorized manner, is strictly prohibited.

16.3 Consequences of Misuse:


  • 16.3.1 Abuse of free trial links will render any purchases void and may result in account suspension.
  • 16.3.2 If it is found that there has been abuse of free trial links or a malfunction of the free trial link function, any Prizes won by the user as a result will be null and void.
  • 16.3.3 We reserve the right to suspend or terminate accounts involved in the misuse of free trial links.


17. SERVICE ACCESS

17.1 While we try to ensure that the Service is normally available 24 hours a day, we cannot be held responsible if, for any reason, the Service is unavailable at any time or for any period.

17.2 Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance, repair, or for reasons beyond our control.

17.3 Although we make all reasonable efforts to ensure that the server that makes the Site available is bug and virus-free, we cannot provide any guarantee in this respect.

17.4 You are responsible for obtaining internet access to the Site from where you are to use the Service. We cannot be held responsible for your failure to access the Site or use the Service from any location or browser. Any access fees incurred in reaching the Site (e.g., dial-up charges) and any equipment necessary to access the Service are your responsibility.

17.5 Owing to the nature of the internet and the fact that your access to the Site involves functionality outside our control, we cannot be held responsible for technical problems that you may experience with the Service.

17.6 We do not guarantee that the Service will be compatible with your computer. While we try to provide the Service using all reasonable care, we cannot be held responsible for any corruption or loss of data held on your computer or any damage caused to your computer resulting from your use of the Service.


18. INTELLECTUAL PROPERTY RIGHTS AND SITE MODIFICATIONS

18.1 Intellectual Property: All intellectual property rights in any content of the Site are owned by or licensed to Luxuries Unlocked®. No intellectual property right in any content of the Site is intended to, and it shall not be deemed to, transfer to any person who accesses the Site.

18.2 Site Modifications: Luxuries Unlocked® may, at its own discretion and without giving notice, alter, remove, or suspend any part of the Site and any content of the Site, including changes to services, subscriptions, and content. In no event will Luxuries Unlocked® be liable for any loss or damage arising as a result of modifications made to the Site.


19. PRIZES

19.1 Specificity of Prizes: The Competition relating to each Prize is specific to the Prize advertised at the time of play. A Winner cannot claim a Prize relating to another Competition.

19.2 Prize Delivery:


  • 19.2.1 Subject to these Terms, the Prize will be delivered in the Winner's country of residence with VAT and shipping costs paid.
  • 19.2.2 If Luxuries Unlocked® cannot purchase the product within the Winner's country of residence, the Prize may be bought in another country where it is available, and all added costs (including but not limited to VAT, taxes, import duties, registration costs, etc.) are the responsibility of the Winner.

19.3 Alternative Prize: Luxuries Unlocked® reserves the right to provide a Winner with an Alternative Prize.

19.4 Damage During Shipping: Luxuries Unlocked® will not be held responsible if a Prize has been damaged during the shipping process or during the time of delivery.

19.5 Terms of Provider: All Prizes provided by Luxuries Unlocked® are under the terms and conditions of the dealership/provider.

19.6 Additional Costs: Luxuries Unlocked® is not responsible for any extra fees related to the Prize or Alternative Prize. All further costs such as servicing and insurance are not included in the Alternative Prize or any other Prize.

19.7 Failure to Accept Delivery:


  • 19.7.1 If the Winner fails to accept delivery of the Prize within three business days of Luxuries Unlocked® notifying the Winner that the Prize is ready, delivery of the Prize shall be deemed to have been completed at 9:00 am GMT on the third business day after the day on which Luxuries Unlocked® notified the Winner.
  • 19.7.2 Luxuries Unlocked® shall store the Prize until delivery takes place and charge the Winner for all related costs and expenses (including insurance).

19.8 Delivery Restrictions: Luxuries Unlocked® reserves the right not to deliver Prizes to certain countries.

19.9 Date of Delivery: Luxuries Unlocked® reserves the right to choose the date of delivery of any Prize.

19.10 Holiday Prizes:


  • 19.10.1 Where the Prize is a holiday, Luxuries Unlocked® reserves the right to choose the dates of departure and return, although we will consider the Winner's preferred dates.
  • 19.10.2 If we are unable to book the preferred dates, the Winner will have to attend the dates that Luxuries Unlocked® has booked.
  • 19.10.3 If the Winner does not present themselves at the correct time and place for departure, Luxuries Unlocked® shall not be held responsible, and the Winner will not have the right to claim such a Prize on any alternative date.

19.11 Acts of God and Pandemics: In the event of a natural disaster, act of God, or pandemic, Luxuries Unlocked® is not responsible for any loss or damage to the Prize. In the case of a pandemic, all Prizes can be redeemed after travel restrictions are lifted. Dates can be negotiated between the Winner and Prize supplier.


20. COMPLAINTS AND ARBITRATION

20.1 For any complaints, please contact support.

20.2 If you have a complaint that we are unable to resolve with you, you may wish to pursue your complaint via an Alternative Dispute Resolution (ADR) service. The European Union's online dispute resolution (ODR) platform (http://ec.europa.eu/odr) can be used for resolving complaints relating to online sales.


21. NOTICES

Unless otherwise stated in these Terms, all notices from you to us must be in writing (including email but not other forms of electronic communication) and sent to our support or the company's registered office. All notices from us to you will be sent by email to the email address you have supplied.


22. APPLICABLE LAW AND JURISDICTION

These Terms are subject to the laws of England and Wales, and the courts of England and Wales will have jurisdiction in respect of any dispute arising from these Terms, but that does not affect any legal rights you may have as a consumer under the law of any other part of the United Kingdom or any other EU member state where you live, or any right you may have to take legal proceedings there.


23. HOLIDAY WINNER AGREEMENT

In the case of Holiday Prizes, Competition winners agree to sign an Agreement stipulating that he/she and the person they accompany on a holiday proposed by Luxuries Unlocked® will have to behave according to the hotel's rules, not damage any property or cause property degradation, and respect Luxuries Unlocked®'s budget for the period of time the prize stipulates.


24. DISCLAIMER

Some pictures and content displayed on the website www.LuxuriesUnlocked.co.uk are not Luxuries Unlocked®'s property and do not belong to the company. Luxuries Unlocked® has made all efforts to give credits to original owners and content creators of such property.


25. FORCE MAJEURE AND LIMITATION OF LIABILITY

25.1 Force Majeure: Luxuries Unlocked® shall not be liable for any failure to perform its obligations where such failure is as a result of natural disasters, acts of God, pandemics, war, invasion, act of foreign enemies, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout, or interruption or failure of electricity or telephone service.

25.2 Limitation of Liability: To the fullest extent permitted by applicable law, in no event shall Luxuries Unlocked®, its affiliates, directors, employees, or agents be liable for any indirect, punitive, incidental, special, consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of the Site or Service.


26. GENERAL PROVISIONS

26.1 Entire Agreement: These Terms constitute the entire agreement between you and Luxuries Unlocked® regarding your use of the Site and the Service.

26.2 Severability: If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms.

26.3 Waiver: Failure by us to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

26.4 Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer any of our rights or obligations under these Terms without your prior written consent.

26.5 Changes to Terms and Conditions: We reserve the right to change these Terms and Conditions from time to time. Any changes will be posted on the Site, and where appropriate, notified to you by email. Your continued use of the Site and the Service after such changes are made constitutes your acceptance of the new Terms.


27. CONTACT DETAILS

If you require further information about Luxuries Unlocked®, our brand partners, or any content on the Site, please contact us on our Facebook page.


By using the Site and participating in the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.